Refund policy

Refund & Return Policy

We want every Snowfall Gift Co order to make someone smile. If something isn't right, here's how we'll fix it.

Damaged, defective or wrong item

Email us at sendityourway@gmail.com within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund, whichever you prefer. You won't need to send the item back.

Lost or late packages

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of shipping, email us and we'll send a replacement or a full refund.

Change of mind

You can request a return within 30 days of delivery for items that are unused and in their original packaging.

Email sendityourway@gmail.com with your order number before sending anything back. We'll reply with return instructions and the return address.
Items sent back without contacting us first can't be processed.
Return shipping for change-of-mind returns is paid by the customer and isn't refundable.

Items we can't accept for change-of-mind returns

Personalized or custom items
Opened personal-care items, such as hair accessories, sleep bonnets and cosmetics
Gift cards

Refunds

Once we receive and inspect a return, or approve a damaged/missing-item claim, we'll refund your original payment method. Your bank may take 5–10 business days to post the refund.